Privacy policy

Last updated: September 3, 2026

Aiolos ("we", "us", or "our") operates this store and website aiolos.store, including all related information, content, features, tools, products, and services (the "Services"). Aiolos is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

Contact details: Full name, billing address, shipping address, phone number, and email address.
Financial information: Credit card details, payment card information, transaction details, and payment confirmations.
Account information: Username, password, security settings, and saved preferences.
Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
Communications: Information provided when contacting customer support or filling out contact forms.
Device information: IP address, device type, browser details, network connection, and unique identifiers.
Usage information: Interaction logs detailing how and when you navigate our website.

2. Sources of Personal Information

We collect personal information from the following sources:

Directly from you: When you register an account, place an order, or contact us.
Automatically through the site: Via cookies, pixels, and tracking technologies.
From service providers: Including payment processors, logistics partners, and security tools.
From third parties: Analytics providers and marketing partners.

3. How We Use Your Personal Information

We use your personal information for the following legitimate business purposes:

Providing and Fulfilling Services: To process payments, manage orders, arrange shipping, handle returns, and deliver a tailored shopping experience.
Marketing & Advertising: To send promotional communications and display relevant online ads in compliance with user preferences.
Security & Fraud Prevention: To authenticate accounts, prevent malicious activity, and ensure secure transaction processing.
Customer Support & Communication: To answer inquiries, provide updates, and maintain user relations.
Legal & Compliance: To comply with legal obligations, enforce store policies, and protect user rights.

4. How We Disclose Personal Information

We may share your personal information with trusted third parties, including:

Service Providers: Shopify, payment gateways, fulfillment centers, shipping carriers, and customer support integrations.
Marketing Partners: Advertising networks to deliver compliant marketing campaigns.
Legal Authorities: When required by valid law enforcement requests or legal proceedings.
Corporate Group/Affiliates: In connection with business operations or structural changes.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information on our behalf to ensure secure browsing and order fulfillment. To learn more about how Shopify manages user data, visit the Shopify Consumer Privacy Policy or manage data choices via the Shopify Privacy Portal.

6. Third-Party Websites & Links

Our website may contain links to third-party platforms (e.g., social media). We are not responsible for the privacy practices, security, or content of those external websites.

7. Children's Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. Parents or legal guardians may contact us to request the removal of a child's information.

8. Security & Data Retention

We maintain industry-standard administrative, physical, and technical precautions to safeguard personal data. We retain personal information only for as long as necessary to fulfill orders, legal duties, and dispute resolutions.

9. Your Rights and Choices (UK & EU GDPR)

Depending on your location, you have the following rights regarding your personal data:

Right to Access / Know: Request details about the personal data we hold about you.
Right to Delete: Request the deletion of your personal information.
Right to Correct: Update or correct inaccurate personal data.
Right to Data Portability: Receive a copy of your personal data in a structured format.
Right to Object / Withdraw Consent: Opt out of targeted marketing or withdraw processing consent at any time.

To exercise these rights, please contact us using the information provided below.

10. International Data Transfers

Your information may be transferred and stored outside your country of residence. Transfers outside the UK or EEA are conducted using approved mechanisms such as European Commission Standard Contractual Clauses (SCCs).

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. Any changes will be published here with an updated effective date.