FAQs

Frequently Asked Questions (FAQs)

Welcome to the Aiolos FAQ page. Here you will find answers to common questions about our products, sizing, ordering process, shipping, returns, payments, and customer support.

If your question is not answered below, please contact us at support@aiolos.store.

1. Before You Order

Q: What products does Aiolos offer?
A: Aiolos is an online women’s fashion store offering a curated selection of clothing for everyday wear, seasonal wardrobes, work, social occasions, and special events.

Depending on availability, our collection may include women’s tops, shirts, dresses, skirts, trousers, knitwear, sweaters, jackets, outerwear, and other fashion pieces.

Q: Are all products, colours, and sizes always available?
A: Product availability may change as our inventory is updated. Available colours and sizes are shown on each product page.

If a particular size, colour, or product is unavailable, it may be temporarily out of stock or no longer offered.

Q: How can I choose the right product?
A: Before placing your order, we recommend reviewing the full product description, available images, sizing information, colour options, material details, and care instructions shown on the product page.

If you need additional clarification before ordering, please contact our support team and we will assist whenever possible.

Q: Will the product look exactly like the photographs?
A: We make every reasonable effort to display our products accurately.

However, colours and appearance may vary slightly depending on screen settings, device displays, lighting conditions, and photography.

Q: Where can I find product measurements?
A: Available measurements and sizing details are shown on the relevant product page where applicable.

Because sizing may vary between products, we recommend checking the measurements provided rather than relying only on your usual clothing size.

Q: How do I find the right size?
A: Please review the size guide and product measurements shown on the product page before placing your order.

If you are between sizes or unsure which size to choose, email us at support@aiolos.store and we will help you based on the available product information.

2. Shipping & Delivery

Q: Where does Aiolos ship?
A: Aiolos currently ships to residential and commercial addresses within the United Kingdom and the United States.

At this time, we do not offer delivery to destinations outside the United Kingdom and the United States.

Q: Do I have to pay for standard shipping?
A: No. We offer free standard shipping on every eligible order delivered within the United Kingdom and the United States.

Any applicable paid premium, express, redelivery, or reshipping charges will be clearly displayed during checkout before payment is completed.

Q: When will my order begin processing?
A: Orders placed before 5:00 PM GMT on a business day will begin processing as soon as possible.

Orders placed after the daily cut-off time, during weekends, or on UK/US public holidays will begin processing on the next business day.

Q: How long does delivery take?

United Kingdom

Daily Order Cut-off: 5:00 PM GMT, Monday to Friday.
Order Processing: 2 to 3 business days.
Courier Transit Time: 3 to 6 business days.
Estimated Total Delivery Time: 5 to 9 business days.

United States

Daily Order Cut-off: 5:00 PM GMT, Monday to Friday.
Order Processing: 2 to 3 business days.
Courier Transit Time: 7 to 12 business days.
Estimated Total Delivery Time: 9 to 15 business days.

A: Estimated delivery dates are provided for guidance only and are not guaranteed.

Business days are Monday through Friday, excluding public holidays, bank holidays, and holidays observed by Aiolos or the shipping carrier.

Q: Which couriers do you use?
A: Orders may be delivered through established courier services depending on your location:

United Kingdom: Royal Mail, DPD, Evri.
United States: USPS, FedEx, UPS, DHL Express.

The shipping carrier is selected based on the delivery destination, parcel size, service availability, and operational requirements.

Q: How do I know when my order has shipped?
A: Once your order has been dispatched, tracking information is generally sent to your email address within 24 to 48 hours.

Q: Can I track my order?
A: Yes. You can use the tracking link provided in your dispatch email, or monitor your shipment directly on our Track Your Order page.

Q: What happens if my delivery is delayed?
A: Delivery estimates may occasionally be affected by severe weather, public/bank holidays, customs processing, transportation interruptions, high seasonal volume, or courier disruptions.

If your order has not arrived within 3 business days after the estimated delivery date, please contact us at support@aiolos.store so we can assist you with the courier.

Q: What should I do if tracking says delivered but I cannot find my parcel?
A: Please check:

Around your property and any designated safe place.
With household members.
With nearby neighbours.
With reception, building management, or concierge staff (if applicable).
Any delivery photograph or courier notification.

If the parcel still cannot be located, email us at support@aiolos.store. We may initiate a courier investigation before determining the next step. A refund or replacement is not automatically issued while an investigation is ongoing.

Q: What happens if my parcel appears lost in transit?
A: Please notify us so we can start an investigation with the shipping carrier. Resolutions (refund or replacement) will be considered after the investigation is completed in accordance with our Return & Refund Policy.

Q: What happens if I entered the wrong delivery address?
A: Please contact us immediately. We can update the address only if the order has not entered processing or fulfilment.

Once dispatched, we cannot change the address. If a parcel is returned to us due to an incorrect address, additional reshipping charges may apply before it can be sent again.

3. Orders & Cancellations

Q: Can I change or cancel my order?
A: Requests to change or cancel an order must be sent as soon as possible to support@aiolos.store.

We can only review requests received before processing or fulfilment begins. Once an order is processed, fulfilled, dispatched, or transferred to the carrier, it cannot be changed or cancelled. You may return the parcel after delivery according to our Return & Refund Policy.

4. Payments & Checkout

Q: What payment methods do you accept?
A: We accept secure payment methods displayed at checkout, including major credit and debit cards processed safely through Shopify payment systems.

Q: Is checkout secure?
A: Yes. Payments are securely processed using encrypted data transmission standard to Shopify and certified payment gateways.

Q: What currency do you use?
A: All prices, shipping charges, and order totals are displayed and processed in USD ($), unless otherwise stated.

Q: Do I need an account to place an order?
A: No, guest checkout is available for all customers.

5. Returns & Refunds

Q: What should I do if my order arrives damaged?
A: Contact us within 48 hours of delivery at support@aiolos.store with your order number, clear photographs of the item, inner/outer packaging, shipping label, and a description of the damage. Please retain all packaging while your claim is reviewed.

Q: What happens if delivery fails or is refused?
A: If delivery fails, the carrier may re-attempt delivery, leave the parcel in a safe place, or hold it at a collection point.

If a delivery is refused for reasons unrelated to damage or error by Aiolos, carrier return fees or reshipping costs may be deducted from any eligible refund.

6. Customer Accounts & Support

Q: How can I contact Aiolos?
A: You can reach us through any of the following channels:

Email: support@aiolos.store
Phone: +44 20 8940 1040
Business Address: 128 City Road, London, EC1V 2NX, United Kingdom
Contact Page: Via our Contact Us page.

Q: What are your support hours?
A: Our team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. We aim to respond within 24 to 48 hours on business days.